- Promo codes can only be used on our website

- One code can be used per order, unless stated otherwise

- Codes can not be used/stacked with an automatic discount to an order

- Can not be exchanged for cash

- If you purchase a product with a code and you're eligible for a refund, we will subtract the value of the promotional code from your refund

- All re-purchase codes, such as a next order purchase code, can only be used once per customer

Onyx Hive reserves the right to modify or cancel any codes at any time, and is not responsible for any codes that have not been used in an order.

Redeeming a code/coupon from the reward points program follow the above code terms & conditions plus the following:

Reward points....

- Are given automatically to anyone that purchase anything from our website, whether or not that person has an account with us

- Can be redeemed by the user (you), when signing up for an account with the same e-mail of the order

- Can not be exchanged for cash

- Can not be transferred or gifted to another account

- Are not given to the equivalent value of the delivery fee(s), promo codes, or taxes paid in an order

- Do not expire

- Are bound to the email used when a purchase has been made

- Can be reversed if the wrong coupon has been selected. You must contact us, only the Onyx Hive team can reverse the points. Once the points have been reversed, the coupon generated will no longer be valid.

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The reward points program can change at any time without notice.

The referral program from the reward points program follows the above code terms & conditions plus the following:

- The advocate (you, the customer) must have an account with Onyx Hive to refer and to obtain a unique referral link to be shared.

- The referral (your friend) will need to click the advocates refereral link, enter their e-mail and the referral code will appear.

NOTE: The referral does not need to create an account with us to use the code but they do need to use the same e-mail address they used to get the code upon checkout

- Only new customers can use the referral code. If the referral has purchased from our website previously, the code will not work.

- The referral must use the obtained code upon checkout.

- There are unlimited referrals.

- The advocate's reward will be issued when the referral has made a valid purchase on our website.

NOTE: A valid purchase is when the referral has made a full, successful payment of their total order.

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The referral program can change at any time without notice.

Anyone can use the code in our website if it meets the T&Cs and code requirements.

Yes, you are responsible to treat your unique code like it is your own monentary possession. It is up to you to reveal the code for another person to use.

Unique promo codes can only be used once, unless stated otherwise.

Email us at info@onyxhive.com.au or contact us through social media, please provide any details such as your order number and name to confirm your identity to retrieve your lost code.

There are a few reasons why:

The code...

- Does not meet the requirements. Example: Minimum spend

- Is not eligible for certain products

- Is expired

If you believe the code should be applied, please contact us and provide details

Redeeming a code/coupon from the reward points program follow the above code terms & conditions plus the following:

Reward points....

- Are given automatically to anyone that purchase anything from our website, whether or not that person has an account with us

- Can be redeemed by the user (you), when signing up for an account with the same e-mail of the order

- Can not be exchanged for cash

- Can not be transferred or gifted to another account

- Are not given to the equivalent value of the delivery fee(s), promo codes, or taxes paid in an order

- Do not expire

- Are bound to the email used when a purchase has been made

- Can be reversed if the wrong coupon has been selected. You must contact us, only the Onyx Hive team can reverse the points. Once the points have been reversed, the coupon generated will no longer be valid.

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The reward points program can change at any time without notice.

The referral program from the reward points program follows the above code terms & conditions plus the following:

- The advocate (you, the customer) must have an account with Onyx Hive to refer and to obtain a unique referral link to be shared.

- The referral (your friend) will need to click the advocates refereral link, enter their e-mail and the referral code will appear.

NOTE: The referral does not need to create an account with us to use the code but they do need to use the same e-mail address they used to get the code upon checkout

- Only new customers can use the referral code. If the referral has purchased from our website previously, the code will not work.

- The referral must use the obtained code upon checkout.

- There are unlimited referrals.

- The advocate's reward will be issued when the referral has made a valid purchase on our website.

NOTE: A valid purchase is when the referral has made a full, successful payment of their total order.

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The referral program can change at any time without notice.

- 5% OFF is offered on specific products with "(B)" in the title

- The discount is automatically applied

- The happy birthday topper will be selected randomly

- Offer is not applied if a cake, candle and topper are added separately to the cart

- Discount codes, automatic discounts or other promos can not be stacked with this offer, unless stated otherwise

The Subscription.....

• Payment(s) will convert into store credit once the last payment has been made or when the subscription is cancelled
• Will automatically end when the last payment has been made
• Example: If a 3 months subscription has been selected, no further payments will be deducted on the 4th month.
• Will need to be re-purchased if the subscription is completed or cancelled by the subscriber if you wish to continue
• Not refundable

Subscribers.....

• Will need to sign up for a my account and log in to use their store credits at checkout
• If an account has already been created, no further action needs to be taken
• Can view and/or cancel their subscription via my account
• Understand If an account is not created, any credits, including reward points will be put on hold until an account is created
• Understand the same e-mail used at checkout will need to be the same as the account created

Store Credit.....

• Is given to the equal value of payments made over the months
• Example: If 2 months subscription has been selected at $37.00 monthly payment, if the subscription is cancelled after the first month, $37.00 will be credited into your account.
• Is credited to the same e-mail account the subscription was purchased from
• Do not expire
• Cannot be transferred to another account

Bonus Credit.....

• Is 10% of the final total amount paid
• Example 1: If 2 months subscription has been selected at $37.00 monthly payment, if the subscription is cancelled after the first month, $3.70 bonus credit will be issued into your account.
• Example 2: If 2 months subscription has been selected at $37.00 monthly payment, if the subscription is fully completed, $7.40 bonus credit will be issued into your account.
• Not refundable
• Bonus credit can change or cease at any time without notice

How to Use Store Credits.....

1. Log into My Account
2. Shop for a cake, add to cart and check out as per normal
3. At the check out page, your credit should be visible to use
1. Additional charges, such as delivery fees, will need to be paid by another payment source to complete the order

Refunds.....

• Subject to our refunds policy
• If a cake has been purchased and a refund is approved, the refund will be issued back to the original payment type
• Example: If $74.00 was paid via store credit and $10.00 was further paid via card, the $74.00 refund will go back as store credit and $10.00 will be refunded back to the same card.

Discount Codes & Promos.....

• Can be stacked with your store credit
• Codes are subject to T&Cs, please see FAQ for full T&Cs

Rewards Points Program.....

• Subscription purchases are eligible to earn rewards points, where points are converted to a discount code.
• Rewards Points Program subject to T&Cs

Onyx Hive has the right to cancel any subscriptions that doesn't follow or meet our Disclaimer / Terms of Service.

Those services are post-paid purchases where you are buying the product now but paying in installments after the purchase.

This subscription is a pre-paid service, you are paying in monthly installments and the money paid are stored as store credit to purchase a cake in the future within the Onyx Hive website. You are directly liaising with Onyx Hive with your pre-paid subscription and not any other payment platforms such as AfterPay.

We do not charge any fees for any payments being rejected on our end but your bank or payment platform might charge a dishonour fee. We will try take out the funds again soon or that payment may be skipped and continue the next month until you either have funds in the account.

You can change your payment method via My Account when viewing your subscription.

Note: Bank account direct debit is not supported

You can volunteer to cancel the subscription yourself via My Account, any payments made will convert into store credits to use via our website

You can view your credits via My Account > Click your avatar > Click 'Profile'

Please contact me on info@onyxhive.com.au or Instagram or Facebook with your name and e-mail address and/or order number(s), and I'll investigate

My base price for my cakes is $74, if add-ons are selected: additional payment will be needed at check out

The gift cardholder is responsible for maintaining the card and treating the card as monetary. Onyx Hive is not responsible for any gift card codes that have been used on our site without authorisation from the original gift cardholder.

- Gift cards can only be used on our website

- Onyx Hive reserves the right to modify or cancel any codes at any time

- Each gift card and multiple can be used multiple times until the balance reaches $0.00

- Multiple gift cards can be used on a single order

- Gift cards can not purchase other gift cards

- Gift cards can be used for the final order total (including shipping and taxes)

- Gift cards can be used in conjunction with discount codes

- Can not be exchanged for cash, reloaded

- If you purchase a product with a gift card and you're eligible for a refund, the refund will be back to the gift card

The receiver of the gift card, via e-mail, will be the owner of the gift card and they are responsible to use and protect the code given.

The owner, at their discretion, is able to provide the gift card to whomever they wish.

Onyx Hive is not responsible for any gift card codes that have been used on our site without authorisation. This may include, but not limited to; digital hacks or carelessness from the owner if the code is revealed for someone to copy the gift card code.

Onyx Hive can not view the gift card code. Only the owner can see the code.

Email us at info@onyxhive.com.au or contact us through social media, please provide any details such as your order number, e-mail, and name to confirm your identity to retrieve your lost gift card.