Cookie FAQ

3 days if ordered before 5pm AEST. Your preferred dispatch date to be selected at checkout.

Example: If today is Monday before 5pm, your cookies will be dispatched Wednesday

I cannot make your cookies within 3 days.

3 months

No, I do not stock ready-to-eat cookies to purchase for today.

All cookies are pre-ordered and need to purchased in advance.

These dates are blocked out on purpose and cookies cannot be ordered on these dates. If possible, request another date.

No. I don't offer anything custom to my cookies

No. I am currently not taking in custom cookie requests

Wherever Australia Post delivers.

"Dispatch day' means when the cookies are sent from the Sydney location. This is not the date your cookies will arrive to your delivery address.

Note: If dispatching on Thursday or Friday, be aware that Australia Post may not deliver on weekends.

All days except weekends

Australia Post

If the recipient is not available at the delivery address, Australia Post will manage the delivery according to their standard procedures. We recommend ensuring someone is available to receive the order where possible.

Yes. During checkout, please provide the recipient's name and contact number to ensure smooth delivery.

You must tell me ASAP, postage labels will be printed the day before your dispatch date.
Additional fees may apply, such as upgrading from Standard to Express Post. Any outstanding fees must be paid before dispatch.

After your order has been posted, delivery timing is outside of our control and is managed by Australia Post. Please contact Australia Post directly for any delivery updates or delays.

6pm - 9pm

Everyday

Yes, please let me know who when ordering in the "delivery instructions" field on each cake page

A reminder SMS will be sent around 8pm, if you're a no-show, the cookies will need to be picked-up the next day during pick-up hours.

No.

5-8 days when delivered to you when kept in an air-tight container and kept in the fridge

Yes, will last up to 3 months. When consumed, let it defrost in the fridge overnight or room temp for approx 2-3 hours. Recommend to heat via oven for a warm crisp cookie

Best enjoyed warmed in the oven for 5 to 6 minutes at 160°C for a crisp exterior and gooey centre. Also delicious warmed in the microwave for 10 to 20 seconds for a soft, gooey centre.

Redeeming a code/coupon from the reward points program follow the above code terms & conditions plus the following:

Reward points....

- Are given automatically to anyone that purchase anything from our website, whether or not that person has an account with us

- Can be redeemed by the user (you), when signing up for an account with the same e-mail of the order

- Can not be exchanged for cash

- Can not be transferred or gifted to another account

- Are not given to the equivalent value of the delivery fee(s), promo codes, or taxes paid in an order

- Do not expire

- Are bound to the email used when a purchase has been made

- Can be reversed if the wrong coupon has been selected. You must contact us, only the Onyx Hive team can reverse the points. Once the points have been reversed, the coupon generated will no longer be valid.

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The reward points program can change at any time without notice.

The referral program from the reward points program follows the above code terms & conditions plus the following:

- The advocate (you, the customer) must have an account with Onyx Hive to refer and to obtain a unique referral link to be shared.

- The referral (your friend) will need to click the advocates refereral link, enter their e-mail and the referral code will appear.

NOTE: The referral does not need to create an account with us to use the code but they do need to use the same e-mail address they used to get the code upon checkout

- Only new customers can use the referral code. If the referral has purchased from our website previously, the code will not work.

- The referral must use the obtained code upon checkout.

- There are unlimited referrals.

- The advocate's reward will be issued when the referral has made a valid purchase on our website.

NOTE: A valid purchase is when the referral has made a full, successful payment of their total order.

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The referral program can change at any time without notice.

Anyone can use the code in our website if it meets the T&Cs and code requirements.

Yes, you are responsible to treat your unique code like it is your own monentary possession. It is up to you to reveal the code for another person to use.

Unique promo codes can only be used once, unless stated otherwise.

Email us at info@onyxhive.com.au or contact us through social media, please provide any details such as your order number and name to confirm your identity to retrieve your lost code.

There are a few reasons why:

The code...

Redeeming a code/coupon from the reward points program follow the above code terms & conditions plus the following:

Reward points....

- Are given automatically to anyone that purchase anything from our website, whether or not that person has an account with us

- Can be redeemed by the user (you), when signing up for an account with the same e-mail of the order

- Can not be exchanged for cash

- Can not be transferred or gifted to another account

- Are not given to the equivalent value of the delivery fee(s), promo codes, or taxes paid in an order

- Do not expire

- Are bound to the email used when a purchase has been made

- Can be reversed if the wrong coupon has been selected. You must contact us, only the Onyx Hive team can reverse the points. Once the points have been reversed, the coupon generated will no longer be valid.

- If redeeming a for a discount code, minimum purchase is $79, it will not work for any orders under $79

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The reward points program can change at any time without notice.

The referral program from the reward points program follows the above code terms & conditions plus the following:

- The advocate (you, the customer) must have an account with Onyx Hive to refer and to obtain a unique referral link to be shared.

- The referral (your friend) will need to click the advocates refereral link, enter their e-mail and the referral code will appear.

NOTE: The referral does not need to create an account with us to use the code but they do need to use the same e-mail address they used to get the code upon checkout

- Only new, first time purchase customers can use the referral code. If the referral has purchased from our website previously, the code will not work.

- The referral must use the obtained code upon checkout.

- Minimum purchase is $79, it will not work for any orders under $79

- There are unlimited referrals.

- The advocate's reward will be issued when the referral has made a valid purchase on our website.

NOTE: A valid purchase is when the referral has made a full, successful payment of their total order.

Onyx Hive is not responsible for any points converted to codes and/or the code used without your knowledge or consent.

Onyx Hive has the right to revoke, ban or delete any accounts found or suspected to abuse the program without reason. Security measures are in place to ensure fair use of the program is followed.

The referral program can change at any time without notice.

- Can only be used on our website

- Does not expire

- Cannot be exchanged for cash

- If you purchase a product with the store credit and you're eligible for a refund, the refund will redistribute back to store credit and/or to the original payment

- Is account bound and cannot be transferred to another account

Yes. Once payment is completed, you will receive a confirmation email.

Yes. Full payment is required to secure your order.

No

No, if you add a $79 cake to your cart, you pay $79 plus any delivery costs at checkout

No. Your payment details are processed securely by our payment providers and are not visible or stored by Onyx Hive. We only receive confirmation that payment has been successfully completed.