Refund Policy
Cancellation (not yet delivered or picked up) or Change of Mind
A full refund of the product and/or delivery charge (minus any promotional codes used) will be issued if the baking process have NOT started.
If the baking process have started, store credit will be issued equal to the value of the final purchase price as a code. You may use this at any time and does not have an expiry date. Please see the FAQ section on code use.
Allergies / Intolerance
No refunds will be issued. Onyx Hive strongly advises to read on the nutrition & allergen information page for a full breakdown of ingredients and nutrition information of each cake.
How will you refund me?
Refunds will be refunded back to the original payment method. Under no circumstances a cash refund will be issued.
Refunds cannot be processed to a different card or other payment platforms such as PayPal if you originally paid by a Visa card. If the card or account with your bank is closed, Onyx Hive is not responsible for any refunds that are delayed. In this case, you will need to contact your bank ASAP as refunds usually are on hold for you to claim.
A full refund of the product and/or delivery charge (minus any promotional codes used) will be issued if the baking process have NOT started.
If the baking process have started, store credit will be issued equal to the value of the final purchase price as a code. You may use this at any time and does not have an expiry date. Please see the FAQ section on code use.
Allergies / Intolerance
No refunds will be issued. Onyx Hive strongly advises to read on the nutrition & allergen information page for a full breakdown of ingredients and nutrition information of each cake.
How will you refund me?
Refunds will be refunded back to the original payment method. Under no circumstances a cash refund will be issued.
Refunds cannot be processed to a different card or other payment platforms such as PayPal if you originally paid by a Visa card. If the card or account with your bank is closed, Onyx Hive is not responsible for any refunds that are delayed. In this case, you will need to contact your bank ASAP as refunds usually are on hold for you to claim.