DISCLAIMER / TERMS OF SERVICE



Disclaimer Welcome to Onyx Hive ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, located at https://onyxhive.com.au ("Site"), and any related services we provide. By accessing or using our Site, you agree to these Terms. If you do not agree, please refrain from using our services.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

By using our Site, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian and is able to fully understand the process to make an online order. You agree to comply with all applicable laws and regulations when using our Site.

Definitions:
  • Services means any forms of communication to customers and stakeholders, delivery and product cake making.
  • The Website means the website https://onyxhive.com.au
  • We / Us / You / Me etc means Onyx Hive and any subsidiaries, affiliates, employees, customers, clients, visitors to the website, officers, agents or assigns.

    Accuracy of Content:
    We have taken proper care and precautions to ensure that the information we provide on this website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

    The information contained on this website should not take the place of professional advice.

    Use:
    The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

    You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

    You agree that you will not use, nor will you allow or authorise any third party to use, the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

    If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

    If you alter any product information related to your order such as the delivery date outside the product form provided when adding a product to your cart, and such alterations which may violate and/or change the original product information you have entered, we may at our discretion, refuse to honour the purchase.

    We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

    Passwords and Logins:
    You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

    No employee of Onyx Hive can see or change your password, if you need to change your password, there will be a dedicated link to reset on your own accord.

    Pricing
    All prices are in Australian dollars (AUD) and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

    Pricing Errors & Technical Issues
    While we take all reasonable care to ensure prices, product options, and checkout calculations displayed on our website are accurate, errors may occasionally occur due to technical issues, system errors, third-party applications, or incorrect configurations.

    If an order is submitted with an incorrect price or missing charges due to such an error, Onyx Hive reserves the right to contact the customer to arrange payment of the correct amount or cancel and refund the order if the correct payment cannot be obtained.

    Orders with outstanding balances will not be prepared or fulfilled until full payment has been received.

    If the outstanding payment is not received by the required deadline, Onyx Hive reserves the right to cancel the order. Any refund due will be processed automatically using the original payment method.

    Fair Use, Fraud & Abuse Policy
    Onyx Hive has a zero-tolerance policy towards fraudulent activity, dishonest behaviour, abuse of promotions, chargeback fraud, false claims, or any attempt to exploit our policies, products, or services.

    Due to the serious nature of these actions, any suspected fraudulent activity, intentional misuse, or dishonest behaviour may result in immediate action without warning, notice, or an opportunity to continue using our services. Onyx Hive reserves the right to permanently restrict or ban customers from placing future orders where we reasonably believe misuse, abuse, or fraudulent activity has occurred.

    We reserve the right to refuse, cancel, or restrict orders, refunds, accounts, promotions, and future purchases where we reasonably believe there has been misuse, suspicious activity, or an attempt to take unfair advantage of Onyx Hive.

    Customers found to be engaging in fraudulent activity, abusive behaviour, repeatedly making false claims, or attempting to misuse our policies may be permanently banned from purchasing from Onyx Hive. This includes the right to refuse future orders, restrict access, or prevent use of our services at our discretion.

    Any fraudulent activity, including but not limited to unauthorised payment disputes, false refund claims, or intentionally misleading information, may be reported to the relevant payment providers or authorities where appropriate.

    We value and appreciate our genuine customers and will always aim to resolve legitimate concerns fairly. However, we will not tolerate abuse of our goodwill, policies, or business. Any violation of this zero-tolerance policy will result in immediate and permanent action without prior warning.

    Availability
    We reserve the right to modify or discontinue any product or service without notice.

    Third-Party Links
    Our Site may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of those sites. Access third-party links at your own risk.

    Indemnification for Loss or Damage:
    You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

    Intellectual Property and Copyrights:
    We hold the copyright to all the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, photos, product information, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

    If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@onyxhive.com.au

    Trademarks:
    The trademarks and logos contained on this Website are trademarks of Onyx Hive Pty Ltd. Use of these trademarks is strictly prohibited except with Our express, written consent.

    Links to External Websites:
    This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

    You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

    Limitation of Liability:
    We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

    Information Collection:
    Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, [click here](https://www.onyxhive.com.au/privacy).

    Confidentiality:
    All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

    Governing Law:
    These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in New South Wales.

    We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

    Modifications to Terms
    We reserve the right to update or change these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of our Site constitutes your acceptance of the modified Terms.

    • By using Onyx Hive, you acknowledge that you have read, understood, and agree to these Terms of Service.