SYDNEY METRO DELIVERY

Date and time will be selected at the cart page.

Delivery Rates:
10am - 4pm: Free!
10am - 2pm: $9
12pm - 4pm: $9

An extra $5 will be charged for postcodes roughly ~20km+ drive from our Homebush location. Your delivery fee will show once you enter your postcode on any cake page.

Someone must be present at the address to receive the cake, it is not recommended for the cake to be left in a safe space*. A tighter delivery timeframe will be SMS to you the day before delivery.

If re-delivery occurs, an additional $14 charge will incur and payable before re-delivery if:
- No one is at the address to accept the cake, the cake cannot be left in a safe place* and re-delivery occurs
or
- Delivery address is changed after 3pm the day before the delivery date

Requesting a specific delivery time or time-frame such as 1pm, 1pm to 2pm, before noon or after noon or similar will NOT be honoured.

Dates and/or times can be blocked out without notice at checkout.

Change of time-frame may incur additional fees, example: Changing from 10am - 4pm timeslot to 10am - 2pm timeslot, this will incur the delivery fee difference.

It is up to you, the customer, to inform Onyx Hive of any changes ASAP to ensure a smooth delivery occurs.

*A safe space refers to a designated area where cake(s) may be left securely for delivery or collection when direct handover is not possible. This space must meet the following conditions unless the recipient stated otherwise:

1. Located in a shaded area and protected from weather exposure, including rain, direct sunlight, wind, or excessive heat.

2. Positioned away from public view to reduce risk of tampering, theft, or accidental disturbance.

3. Clean, stable, and level to prevent tipping, contamination, or damage to the cake(s).

4. Reasonably temperature-controlled where possible, avoiding areas prone to heat buildup (e.g., enclosed balconies in direct sun).

5. Easily accessible to the recipient to minimise the time the cake remains unattended.

6. If you reside in a shared building (e.g., an apartment or unit complex), the cake(s) may be left with reception, concierge, or in the designated lobby area. Under no circumstances will cake(s) be left outside the building.

PICK-UP: 6pm to 9pm

An earlier pick-up time is not available.

Do not message me if this is possible, the answer will be no.

Pick-up instructions will be sent via e-mail and SMS within 3 days of your selected pick-up date.

Interstate and International

Not available